Terms & Conditions

Please read these Terms & Conditions carefully before using the Jessie's Pizza Pakenham website or placing an order. By accessing our website or ordering from us, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

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## 1. Use of Our Website

You may use our website for lawful purposes only. You must not use our website in any way that is unlawful, harmful, or in breach of applicable regulations. We reserve the right to restrict or terminate access to our website at any time without notice.

## 2. Orders & Payment

All orders placed through our website or by phone are subject to availability and our acceptance. Prices are in Australian dollars inclusive of GST and are subject to change without notice. Payment is required at the time of ordering.

- We accept major credit/debit cards and cash on pick-up
- Online payments are processed securely by our payment provider — we do not store your card details
- Order confirmations are sent to the email address provided at checkout
- We reserve the right to cancel or refuse any order at our discretion

## 3. Pick-Up & Delivery

Estimated pick-up times are provided as a guide only. Busy periods may affect wait times. Delivery is available to specified zones and is subject to a minimum order value and delivery fee as displayed at checkout. We are not liable for delays caused by circumstances beyond our control.

## 4. Cancellations & Refunds

Once an order has been confirmed and preparation has begun, we are unable to accept cancellations. If your order arrives incorrect or there is a quality issue, please contact us within 30 minutes of collection or delivery. We will assess each case individually and offer a replacement or store credit at our discretion.

## 5. Dietary & Allergy Information

While we take dietary requirements and allergies seriously, our kitchen handles a wide variety of ingredients including common allergens such as gluten, dairy, nuts, and eggs. We cannot guarantee a completely allergen-free environment. Please inform us of any dietary requirements or allergies when ordering and we will do our best to accommodate you.

## 6. Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Jessie's Pizza Pakenham and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

## 7. Limitation of Liability

To the maximum extent permitted by law, Jessie's Pizza Pakenham will not be liable for any indirect, incidental, or consequential loss or damage arising from your use of our website or services. Our total liability in connection with any claim will not exceed the value of the order in question.

## 8. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference.

## 9. Third-Party Links

Our website may contain links to third-party websites for your convenience. We have no control over the content or practices of those sites and accept no responsibility for them. Visiting third-party links is at your own risk.

## 10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The updated version will be posted on this page with a revised date. Continued use of our website following any changes constitutes your acceptance of the new terms.

## 11. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes arising from your use of our website or services will be subject to the exclusive jurisdiction of the courts of Victoria.

## 12. Contact Us

If you have any questions about these Terms & Conditions, please reach out via our Contact page.